Refund & Cancellation Policy

We want every developer to have a great experience on Aeldorado. This policy outlines when refunds are available, how to cancel your subscription, and what to expect from the process.

This policy applies to all paid plans — Starter, Growth, Pro, and Enterprise — purchased on aeldorado.solanacy.in.

You are eligible for a refund in the following cases:

• Technical failure: Platform is inaccessible for more than 48 consecutive hours due to our fault
• Duplicate charge: You were charged more than once for the same billing period
• Unauthorized transaction: A charge occurred without your knowledge or consent
• First-time upgrade: Refund within 7 days of your first paid plan upgrade if the platform does not meet the described capabilities

The following are not eligible for refund:

• Partial use of a billing period after cancellation
• Exceeding request limits on the Free plan
• Downgrade from a higher plan mid-cycle
• Account suspension due to Terms of Service violations
• Charges from your AI provider (Gemini, OpenAI, Anthropic) — those are separate contracts

• You may cancel your subscription at any time from your account settings dashboard
• Cancellation takes effect at the end of the current billing cycle — you retain access until then
• Cancelling does not trigger an automatic refund for the current period
• Your data is retained for 30 days after cancellation before being deleted

If we discontinue a plan tier or materially change what a plan includes, we will notify active subscribers on that plan at least 30 days in advance and offer a pro-rated refund or migration to an equivalent plan, at our discretion.

For refund requests, billing questions, or subscription issues: